SOTI ONE Platform – Connect Everything

SOTI ONE is an integrated suite of mobility solutions. Each solution works on its own to solve one of today’s business challenges, but working together, they help you reinvent your business to meet the challenges of tomorrow. SOTI ONE keeps your workers working, builds your apps faster, and makes it easy to secure and manage your mobile devices. It delivers intelligence and interoperability to deal with the explosion of new technology arising from the Internet of Things. When everything is connected, SOTI ONE simplifies it all and makes business mobility smarter, faster and more reliable.

1. SOTI MobiControl

Proven Mobility Management with SOTI MobiControl

SOTI MobiControl is the Enterprise Mobility Management (EMM) solution that gives you visibility and control over where your business-critical mobile devices are, what they’re doing, how they’re performing and what security or compliance risks they’re facing.

Deploy apps to smartphones. Enroll and provision new tablets in the field. Track the location of rugged devices. Identify and neutralize security risks to the IoT endpoints. Protect critical data stored on mobile devices. Minimize device downtime so field workers stay productive.

It’s the EMM solution designed for any device, any form factor, any operating system (OS) and any mobile requirements of your business.

Now Featuring SOTI XTreme Technology and SOTI XTreme Hub*

SOTI MobiControl now features SOTI XTreme Technology. This new feature optimizes data communication performance for organizations with limited bandwidth connections to their remote warehouses, distribution centres and retail stores. SOTI XTreme Technology reduces the time required to distribute apps and data to your remote mobile devices. Improve business efficiency and customer satisfaction with 10X faster data delivery.

SOTI XTreme Hub communicates directly with SOTI MobiControl from distributed locations to receive data and app transfers, in place of each individual Android device. Individual devices are instructed by SOTI MobiControl to acquire new updates directly from the SOTI XTreme Hub. This greatly reduces the number of times new data and apps are required to be sent across an organization’s limited connection, and reduces the time required to complete data and app deployments across large numbers of Android devices by up to 60%.

SOTI MobiControl is one part of a powerful suite of solutions.

What Can SOTI MobiControl Do For You?

Deploy devices quickly and easily
Securely manage apps and content
Eliminate mobile device downtime
Optimize data delivery 10x or more

Features and Capabilities

Full Lifecycle Device Management
Express Enrollment and Provisioning
Create Geofences
Save Money by Sharing Devices
OS & Firmware Management
Advanced IoT Management
Advanced Windows Management
Secure Content Management
Flexible Application Management
Accelerate Your Business 10X
Flexible Deployments
Complete Visibility into SOTI MobiControl Performance
Quickly Update Zebra Devices

Office workers looking at an enterprise device that is managed by SOTI MobiControl.

Mobile security is only as strong as its weakest link. SOTI MobiControl makes it easy to secure and manage your devices and endpoints through their entire lifecycle.

2. SOTI XSight

Diagnostic Intelligence to Minimize Downtime and Maximize Your Return On Investment

Mobile device downtime is expensive and causes customer and worker frustration. You can’t see your remote workers, but you need to understand what’s happening on their devices. It’s impossible to support and diagnose issues without having the device in your hands.

SOTI XSight is a diagnostic intelligence and support solution that provides organizations with the tools needed to proactively fix mobile device problems faster. SOTI XSight provides real-time visualization of analytics-based insights to help make smarter, data-driven decisions.

SOTI XSight integrates with SOTI MobiControl to give you complete visibility, providing a supercharged solution with the analysis, support and management tools needed to take your business-critical mobile operations to the next level. With SOTI XSight, part of the SOTI ONE Platform, you can improve performance and reduce the operating costs of your business-critical mobile operations.

Why SOTI Assist?

Better Data Insights for Smarter Decisions.
Better Support Software for Faster Resolutions.

Operational Intelligence – Unlock key performance metrics about your device fleet. Easily recognize areas that impact operational costs and make smarter, data-driven decisions to improve your mobile strategy and maintain peak efficiency.
Advanced Diagnostics – Solve problems faster, reduce downtime and improve productivity for IT staff and end users. Remote Control into devices and access advanced tools to diagnose and solve issues within seconds.
Incident Management – Minimize problem resolution times and enable efficient support workflows. Easily submit and manage support tickets.
Visualization – Visualize your operations in real-time. Gain a holistic view of your mobile operations by accessing device and business data together. Identify the root cause of problems and gain a deeper understanding of your business.
Alerting Systems – Notify IT staff in real-time when key measures affect the operation of devices in the field. Avoid data overages, excessive battery drain, downtime from physical drops and more. Improve productivity, lower costs and minimize downtime.
Live Support – Next-level support is available via live text, voice and video chat. Enhance the support experience with end users and keep your business running smoothly.

Advanced Diagnostics and Powerful Incident Management

SOTI XSight allows you to diagnose devices as if they were in your hands.

Real-time remote control allows technicians to visualize the operation of remote devices. Technicians can control devices as if they were in their hands.
Access a richer troubleshooting experience for the user and the technician. Take advantage of text, voice and video chat and reduce resolution time.
Draw on the remote device screen to illustrate solutions to the end user and empower them to correct issues themselves. This further reduces downtime and end user frustration, while increasing IT help desk bandwidth.
Record audio and video of the support call to accurately document what the issue is and how it impacts productivity. This information can be attached to tickets and shared with other agents to ensure consistency when addressing issues.
Upload and download files and folders to troubleshoot or fix issues. Pull logs and files to gather device data. And do it all remotely without having to walk the end user through complicated, time-consuming steps.
Integrated ticketing allows documenting of problems with screenshots, video recordings, device data snapshots, log files and more.

Critical Operational Intelligence For Smarter Decisions

Batteries, apps and cellular coverage power your business-critical mobile operations. SOTI XSight gives you real-time visibility into the status of these essential areas so you can proactively address issues before they become problems.

Battery
DashboardsOptimize battery lifespans using smart, data-driven decisions by visualizing charge and discharge cycles, temperature and more. Use the Smart Battery Dashboard ³ to predict when batteries will fail and proactively replace them beforehand.
App
Dashboards View metrics on app usage over the course of a defined shift and resourcing (which apps use the most data, cause battery drains or consume storage). Know which apps are essential and which can be removed. Justify your app strategy with irrefutable data.
Data Usage, Cellular and
Wi-Fi Analytics DashboardsGet a geographic view of cellular and Wi-Fi coverage and determine if your carriers are delivering the connectivity your devices and workers need.

SOTI XSight is Part of the SOTI ONE Platform

The SOTI ONE Platform is an integrated suite of solutions designed to reduce the cost, complexity and downtime related to your business-critical mobile operations. The SOTI ONE Platform allows you to:

Deploy, secure and manage your mobile device fleet with SOTI MobiControl
Remotely diagnose, troubleshoot, resolve and prevent device issues with SOTI XSight
Digitize your paper-based processes quickly and easily by creating mobile apps with SOTI Snap
Manage your business-critical mobile and industrial printers with SOTI Connect
Securely access the SOTI ONE Platform with SOTI Identity
Interact with a community of product experts, partners and customers with SOTI Pulse

3. SOTI Snap

Get it Done. In a Snap.

SOTI Snap is a cross-platform solution that enables organizations to rapidly build mobile apps to replace paper-based processes by using the data-capturing capabilities (camera, video recording, barcode scanning, etc.) of your mobile devices. With SOTI Snap, you can easily digitize data collection and approval processes to make them fast and efficient, allowing your business to save money and optimizing your mobile device investment.

Once data is collected, SOTI Snap moves it through automated, customized workflows to required stakeholders for necessary decision-making. This enables organizations to quickly act on data in near real-time while having full visibility into what data has been collected, who has seen it, where it is in the approval process and where it is going next. This helps cut costly, time-consuming bottlenecks, making you more productive and enabling service delivery in a snap.

SOTI Snap is one part of a powerful suite of solutions.

Why SOTI Snap?

SOTI Snap enables organizations to digitize manual, paper-based processes such as inspections, auditing, surveys, inventory tracking and incident reporting. By automating processes, SOTI Snap eliminates the costs, delays and inconsistencies of manual, paper-based processes, allowing you to optimize your ROI.

Increase Operational Efficiency Through Timely and Consistent Forms and Workflows

Digitize Forms and Surveys – Create UX-rich electronic forms and surveys within minutes. Capture necessary information through various options and collect signatures electronically.
Create Standardized Workflows – Automate business approval processes, enhance user productivity and increase operational efficiencies. Get real-time visibility into where bottlenecks are occurring in the process.
Create Mobile Apps with Offline Capabilities – Ensure mobile apps are always functional, even when there is intermittent Internet connectivity, to maintain productivity.

Improve Employee and Customer Experience and Reduce Data Loss

Collect Data Digitally – Forms. Surveys. Training apps. SOTI Snap lets you scan NFC tags, share photos, record audio and include videos and embedded webpages for quick and accurate data collection and viewing.
Customize Reports – No need to store or comb through stacks of paper. Data collected in SOTI Snap can be exported to the SOTI Snap Server or other internally configured destinations. Automatically receive custom, scheduled reports to efficiently track data and records.
Inefficient Handwritten Documents Become Accurate Digital Forms – Upload PDFs to SOTI Snap and map data fields to it – including rich data like images – via drag-and-drop. Handwritten documents become digital, information is more accurate and completed forms are centrally stored for easy, consistent access.

Integrate with Existing Business Systems

Import Data Into Mobile Apps From Existing Databases (Both On-Premise and in the Cloud) and Cloud Applications – Point SOTI Snap to a file or Cloud application to automatically import data for use in your mobile application.
Visualize SOTI Snap App Data on SOTI XSightView real-time data collected from a SOTI Snap app on a SOTI XSight – Live View map. While the Live View map tells you the status of your devices, SOTI XSight Topics pulls in SOTI Snap app data at the same time, giving you insights into your business operations as they progress.
Build Mobile Apps with BlocklyEasily – develop features using blocks without the need for traditional coding.

The Ease and Power of AI: Speed Up Digitization

Digitize Existing Documents – Upload a PDF or a hand-drawn image of a form. SOTI Snap gives you a digital version in seconds for immediate use or further iteration.
Tell SOTI Snap What You Want – Enter your form idea via an in-product prompt field. SOTI Snap reads the request and delivers the form you asked for.
Go Global With Digitization – Upload PDFs in over 100 languages and have SOTI Snap create digital versions in the same language.

4. SOTI Connect

Enterprise-Grade Printer Management from SOTI Connect: Keep Printing, Keep Working

Your business-critical printers are everywhere: in the warehouse, on the retail floor, at a healthcare facility or on a delivery truck. Each day, they perform numerous critical tasks: printing packing slips so deliveries are made on time, receipts for customers at point-of-sale (POS) terminals, patient wristbands for faster triaging or shipping labels to keep the supply chain moving.

Configuring, managing and securing printers is critical, but it doesn’t need to be complex. SOTI Connect provides enterprise-grade management for your organization’s mobile and industrial printers throughout their complete lifecycle.

From a single point of control, you can manage numerous makes and models of industrial and mobile printers, no matter where they are located. Deploy printers faster and get total visibility into their health and performance status. Reduce downtime alongside maintenance costs, repair costs and overall total cost of ownership (TCO).

Take Control of Mobile and Industrial Printers

Just because a printer is printing does not necessarily mean it is working as it should. Often, printers are ignored, and organizations only think about them when they are malfunctioning. But what is causing common printer issues? Is it print head temperature? Security settings? Darkness levels? With SOTI Connect, you receive access to over 60 data points; this ensures you know exactly what’s happening with your printers without having to guess or be in front of the printer itself trying to navigate a small screen looking for the information you need.

Get More Value From Your Printers with SOTI Connect

Your printers are assets which ensure business continuity, employee productivity and bottom-line success. This is how SOTI Connect helps you maximize your printer investments.

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Get Printing in Minutes at a Lower Cost

Ship printers directly to their end destination and have them ready to work once they are activated. SOTI Connect discovers and configures printers to your established settings and security policies. No need to account for a physical staging process and the time and costs associated with it.

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Protect Your Printers and Your Enterprise

Printers are sometimes forgotten when it comes to security, and printer data breaches can have devastating financial, legal and reputational consequences. SOTI Connect enforces security standards and monitors threats to ensure they always remain protected.

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Repair and Maintenance Costs

Printers dispersed across remote locations often do not have IT staff nearby to troubleshoot problems, resulting in downtime and expensive, time-consuming service calls. SOTI Connect allows admins to remotely monitor printers and automate actions to resolve issues without needing to be onsite or physically with the printer.

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Don’t Guess; Know How Many Printers You Have

Ensure all your printers are visible and accounted for in real-time without having to visit each remote location and manually count each printer. SOTI Connect does the hard work of auto-discovering printers once they attach to your networks so you can make smarter, accurate decisions regarding your printer fleet.

Identify Potential Issues Before They Occur

When printers stop working, the damage is already done, as productivity is negatively impacted and onsite staff may not have the knowledge to resolve issues in a timely manner. SOTI Connect enables printers to self-report on any potential issues before they become severe and allows IT to take any necessary proactive actions.

Powerful Features for Powerful Printer Management

SOTI Connect is packed with features designed to help organizations maximize the lifespan, value and ROI of mobile and industrial printer investments. A flexible and easy-to-use interface ensures critical information, data, insights and actions are readily accessible when you need them.

Update Devices Remotely Network Inventory SOTI Connect discovers other devices besides printers that are on your network. Quickly identify what devices are at your distributed locations and re-run reports to see if any devices have been added or removed from the network.

Troubleshoot Devices Powerful Rules EngineEnrollment rules discover new printers and have them ready to work in minutes. Automation rules initiate actions when predefined conditions are met. Configuration rules let you create and enforce standards for new and legacy printers.

Remote Security Firmware UpdatesAutomatically update the firmware on your printers without ever having to visit or physically touch them. Secure vulnerabilities, fix issues and ensure all your printers are on the latest approved software.

Visualization DashboardsBuild highly customized graphical dashboards to view your print operations in ways never before possible. Upload printer images and build charts, graphs and gauges using a simple drag-and-drop interface. Get total visibility into printer status, even from thousands of miles away.

Update Devices Remotely Automatic Group Mapping Automatically discover printers on your network and map them to their respective groups. When printers physically move locations, SOTI Connect tracks them and updates their group mappings accordingly.

Update Devices Remotely Device LogsRemotely retrieve detailed logs from a printer, import them into SOTI Connect and access them anytime for analysis. If a printer goes down, device logs capture in real-time what was happening right before the issue occurred. Send logs to device OEMs for quicker issue identification and resolution.

POWER UP YOUR ENTERPRISE-GRADE PRINTER MANAGEMENT

There’s a lot you need to do with your mobile and industrial printers, and each step is full of potential problems and risks.

Learn about enterprise-grade printer management with our FREE eBook:

The BluePRINT for Printer Management Success.

You’ll learn:

Solutions to common printer problems organizations face
How printer management helps with sustainability
Ways to reduce costs and boost productivity

5. SOTI Identity

Secure access to the SOTI ONE Platform

SOTI Identity enables simple and secure access to the SOTI ONE Platform suite of solutions. It provides centralized user authentication, single sign-on and role management, empowering organizations to create seamless, integrated mobility management workflows.

What Can SOTI Identity Do For You?

Provide a single set of credentials for the SOTI ONE Platform
Convenient portal to access available products
Consistent experience across all products and operating platforms

Features and Capabilities

Zero-Touch Enrollment
Web Portal
SOTI ONE Integration
Multi-Factor Authentication (MFA)
Event Logging

Man working on a tablet and smartphone with a laptop computer beside him.

A centralized, cloud-hosted authentication and authorization service which validates user credentials to confirm the authenticity of a user in order to secure the access to products of the SOTI ONE Platform. Authentication services enable single sign-on and provides federated login via third-party directory and identity service providers.

6. SOTI Pulse

Collaboration at Your Fingertips with SOTI Pulse

SOTI Pulse is an online community that makes it easy for customers and partners to connect, communicate and collaborate with product experts and other solution providers through interactive forums, product support and informative articles.

It’s your go-to resource for everything related to business-critical mobility. Be in the know with the latest news. Interact with SOTI users and experts via the forum. Visit the marketplace to find devices, software, services and apps to help your business. Get product support, including help documentation, videos, notes and more. It’s all for you, and it’s open 24/7.

What Can SOTI Pulse Do For You?

Go-to source of information from product experts
Connect with customers and partners to share insights
Get the most out of your mobile device and printer deployments

Features and Capabilities

Send Direct Messages
Access to New Knowledge Base
Ask Questions, Share Answers
Direct Feedback Form
Find Related Topics Easily
Share What You Love

Businessman working at laptop computer and sending direct messages to other colleagues.

You’ll be able to send direct messages to other SOTI Pulse users making it easier to connect and collaborate with them.

SOTI ONE Platform – Connect Everything

1. SOTI MobiControl

Proven Mobility Management with SOTI MobiControl

Now Featuring SOTI XTreme Technology and SOTI XTreme Hub*

What Can SOTI MobiControl Do For You?

Features and Capabilities

2. SOTI XSight

Why SOTI Assist?

Better Data Insights for Smarter Decisions. Better Support Software for Faster Resolutions.

Advanced Diagnostics and Powerful Incident Management

Critical Operational Intelligence For Smarter Decisions

SOTI XSight is Part of the SOTI ONE Platform

3. SOTI Snap

Why SOTI Snap?

4. SOTI Connect

Take Control of Mobile and Industrial Printers

Get More Value From Your Printers with SOTI Connect

Get Printing in Minutes at a Lower Cost

Protect Your Printers and Your Enterprise

Repair and Maintenance Costs

Don’t Guess; Know How Many Printers You Have

Identify Potential Issues Before They Occur

Powerful Features for Powerful Printer Management

POWER UP YOUR ENTERPRISE-GRADE PRINTER MANAGEMENT

5. SOTI Identity

Features and Capabilities

6. SOTI Pulse

What Can SOTI Pulse Do For You?

Features and Capabilities

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SOTI Features:

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SOTI White Paper:

SOTI Case Studies :

SOTI Videos :

Getting Started with SOTI Mobicontrol videos:

Learn the Latest Features SOTI Mobicontrol Videos:

SOTI by Industries Videos:

SOTI Case Study Videos :

SOTI Presentation :

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Better Data Insights for Smarter Decisions.
Better Support Software for Faster Resolutions.